Smiles, Attention, Politeness. This are 3 basic requirement from service sector workers. Let's talk about Famous Amos first. The lady at the counter have the 'you-owe-me-a-life' face. i will not even think about patronizing this store if i see this kind of face. Honestly, this was the 2nd time i went there. Not for me, but for my sister. Last year, same thing happens and it is from a different person, mind you. We suppose to get the cookie at 12pm. We went and they don't even know where they put the cookie. When you expect them to find it, guess what, they did not do it at all.
The lady cashier did not even come and apologize, it was another guy who came and apologize, requesting us to return in 1/2h time. That lady cashier show the attitude to ALL customers. When we return to collect the cookie, her face is still the same. If i know the person name, i would lodge a complain to the office le.
Famous Amos's Cookie
(wordings are different from purchase)
During the 1/2h, we went to Comics Connection to shop. When we ask for help, no help was offered but at least this guy politely say, "We do not kept any in the store." Then his attention immediately focus on another customer, who seems to be purchasing quite a lot. Then the cashier was very slow, offer no apology and no SMILE again. Lousy service, even if she is new, she should show some sense of urgency. She was like 'i-had-my-whole-life-doing-this' kind of attitude.
Emicakes
I have been eyeing on their mini-cakes for months. But due to the pricing, i was pondering about the idea. Today, i finally go and buy. Today, being the first, will definitely be my last time going there. I bought 4 mini-delights & 1 mini-oreo cheesecake. First the service, the whole store is serving one customer while letting others wait. 1 was writing a receipt, 1 was preparing the candles, 1 was hidden inside (don't know do what) while one is happily chit-chatting with the customer. I was waiting patiently, then one shock thing happens. This lady simply walked past me and talk to a indian lady customer and ask her what she want. I was standing there dumbfounded.
I don't blame this Indian lady, but i feel this is not the right attitude in service line. You make customer wait and then without offering any apology, cut away me and ask what another customer want. I swallow my anger and i did my purchase. So far, i ate 2. The Mini-oreo cheesecake, that taste like oreo-cream cake, and the Tiramisu, which have no alcohol taste but full of cream. Forget it, i am not going to buy from Famous Amos or Emicakes
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| Tiramisu Delight |
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| Mini Oreo |